Terms of Service

1. Acceptance

By accessing or using BLIMS you agree to be bound by these Terms of Service and our Privacy Policy. If you are using BLIMS on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

2. Subscription and payment

BLIMS is offered on a subscription basis. Fees are billed in advance for each subscription period (monthly or annually). All fees are non-refundable except as required by law or as stated in a signed order form.

We may change our pricing with 30 days' written notice. Continued use of the service after the notice period constitutes acceptance of the new pricing.

3. Acceptable use

You agree not to:

• Use BLIMS for any unlawful purpose
• Attempt to reverse engineer, decompile, or extract source code
• Use automated tools to scrape or bulk-extract data without written permission
• Attempt to gain unauthorised access to other tenant workspaces
• Upload content that infringes intellectual property rights

4. Data ownership

You retain full ownership of all data you enter into BLIMS. We process your laboratory data only as a data processor on your behalf. We will never use your operational data for purposes beyond providing the BLIMS service to you.

5. Uptime and availability

We target 99.9% monthly uptime for the BLIMS platform. Scheduled maintenance windows are announced at least 48 hours in advance. Downtime credits may apply for breaches of the uptime SLA — see your order form for details.

6. Intellectual property

BLIMS and all associated software, designs, and documentation are the intellectual property of BLIMS Technologies. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the service during the subscription term.

7. Termination

Either party may terminate the subscription at any time. Upon termination, your access will cease at the end of the current billing period. We will retain your data for 30 days after termination to allow export, then permanently delete it.

8. Limitation of liability

To the extent permitted by law, BLIMS Technologies shall not be liable for indirect, incidental, or consequential damages arising from use of the service. Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Governing law

These terms are governed by the laws of the applicable jurisdiction as stated in your order form. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

10. Contact

Questions about these terms: [email protected]